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How to contact us
If you would like to contact the Society please contact us as shown below, (for security and training purposes, telephone calls may be recorded).
Parliamentary Ombudsman Queries
If you have a query relating to the Parliamentary Ombudsman’s report call 0845 603 6771 between 8am and 6pm, Monday to Friday.
UK Policyholder Queries
If you have a query relating to your policy please call Client Servicing Centre on 0845 603 6771 between 8am and 6pm, Monday to Friday, or you can write to us at:
Equitable Life Assurance Society
Walton Street,
Aylesbury,
Buckinghamshire HP21 7QW
Telephone: 0845 603 6771
Fax: 01296 386383
Email: enquiries@equitable.co.uk
RNID Typetalk
For the hard of hearing, RNID’s Typetalk service is available. Please dial 18001 from your Typetalk phone, followed by the relevant number above (i.e. 0845 603 6771). Further information on using the service can be found on the Typetalk website at http://www.typetalk.org
UK Group Policyholder Queries
Please go to Group Pension Scheme area of this site.
UK Policyholders living overseas
Some UK policyholders who live overseas may not be able to use the normal Client Servicing Centre telephone number. If this is the case please contact us on +44 1296 386242 or by email: enquiries@equitable.co.uk. There are a number of impartial associations and regulatory bodies that can advise you if you have cause for complaint relating to pension matters. Information/advice will only be given on Equitable group products.
If you have a Non-UK individual policy query please contact:
Equitable Life Assurance Society
International Client Servicing
PO Box 484
Walton Street
Aylesbury
Bucks
HP21 7WW
United Kingdom
Tel: +44 (0) 1296 386242 (08:00 - 18:00 UK Time)
Fax: +44 (0) 1296 386243
Email: enquiries@equitable.co.uk
If you have a Non-UK group policy query please contact:
Equitable Life Assurance Society
Group Pensions International
PO Box 485
Walton Street
Aylesbury
Bucks
HP21 7WP
United Kingdom
Tel: +44 (0) 1296 385225 (08:45 - 16:45 UK Time)
Fax: +44 (0) 1296 386225
If you have a German policy please contact:
Equitable Life Assurance Society
CSC Germany
Walton Street
Aylesbury
Bucks
HP21 7QW
Großbritannien
Tel: 01803 / 23 46 30
Fax: 01803 / 23 46 31
Email: enquiries@equitable.co.uk
Financial Advice
If you require financial advice regarding your circumstances please contact a Independent Financial Adviser (click here to search for your nearest adviser). The Society is unable to provide financial advice. Information will only be given on Equitable group products.
Member relations
If you have a query relating to the governance of Equitable Life you can email: member.relations@equitable.co.uk or you can write to us at:
Member relations
Equitable Life Assurance Society
2-4 Wendover Road,
Aylesbury,
Buckinghamshire HP21 9LB
Please do NOT use the above address for policy related questions as that will lead to a delay in our response to you.
Equitable Life's London office is now closed.
The registered office of Equitable Life (and its subsidaries) is:
20–22 Bedford Row, London WC1R 4JS, United Kingdom.
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